Terms and Conditions of your Booking
When an agreement is formed
An agreement incorporating these terms and conditions is formed when you make a booking by telephone, post or email.
Payment
A deposit is payable immediately after making a booking (the amount of deposit will be agreed at the time of booking).
The balance of the cost of the holiday is due six weeks before you arrive. No further reminders will be sent.
We will not send you confirmation that your payments have been received unless you request this specifically.
If payments are not received when due we reserve the right to re-let your week without informing you.
Inclusive and Additional Charges
In Brook House 1 and 2 an initial supply of logs is provided and there are additional supplies available to purchase.
Laundry facilities with washing machines and tumble dryers are available at a small additional charge.
Cots and high chairs are available free of charge but please request in advance of arrival.
Cancellation and insurance
Once you have made a booking, you have entered into a legal contract, even if you have not paid a deposit.
If you cannot take your booking for whatever reason you should inform us immediately.
If you cannot take your booking we will try to re-let the cottage but if the cottage cannot be re-let you will be liable to pay the full cost of your booking, even if you cancel before paying the balance.
If we succeed in re-letting the cottage you will be liable only for the difference, if any, between the full cost of your booking and the rent received from the re-let. In calculating any difference for which you might be liable we will take into account any deposit you have paid.
If we re-let the cottage for the full cost of your booking we will refund your deposit and any other instalments you might have paid.
Since you might be liable for the full cost of your booking if you cancel, we strongly recommend that you take out cancellation insurance for your holiday.
Arrival
From 4pm
Departure
Please vacate your cottage by 10am except if departing on a Sunday after a 2 night weekend when it is 12 noon.
Pets
We accept one dog per cottage provided you agreed to follow our doggy rules.
- All dog hairs should be removed before the cottage is vacated.
- Dogs are not allowed in bedrooms or on furniture and must not be left unattended in the cottage.
- Dogs MUST be on a lead in any communal outside areas eg by the car parking
- Any damage caused by dogs will be treated in the same manner as general damages and breakages.
- We advise bringing old cloths or blankets to clean the dog before entering the cottage.
Any pet other than a dog must be agreed before booking.
Damage and breakages
You are responsible for paying to remedy any breakages or damage you cause to the cottage and its contents. Please report these as soon as possible and before you leave or we reserve the right to send you an invoice which will also include an administration charge of £25.00.
Occasional damage and breakage is unavoidable and for this reason we do not normally charge for minor breakages (e.g. glassware, crockery) provided these are reported before you leave (there is no need to report minor breakages immediately).
Complaints
Should you find any faults or problems with the cottage or have any complaints during your stay please advise us of these immediately (rather than at the end of your stay) so that any appropriate action can be taken.
Unavailability of cottage
We will cancel your holiday only if the cottage is unavailable for reasons beyond our reasonable control or (because this is a family-run business) in extenuating family circumstances.
We will attempt to offer you alternative accommodation either with ourselves or other accommodation providers in the area. If this is either not possible or is unacceptable to you then we will refund to you all monies paid for your booking. Our liability to you will not extend beyond this refund.
Website and brochure
We make every effort to ensure that the information and cottage descriptions contained on our website and in our brochure and accompanying leaflets are accurate but we reserve the right to make changes and we accept no liability for minor inaccuracies.
Liability
Our liability for damage, loss or injury including loss or damage to vehicles and their contents and to the personal possessions you bring with you is excluded as far as permitted by law.
Your stay
We reserve a right of access to the cottage at any time during your booking.
For insurance reasons bookings are not interchangeable. For the same reason the property should not be sub let nor should the number of persons in occupation exceed the sleeping accommodation provided.